AI Auto-Reply Assistant
A Typebot assistant that answers routine patient questions day and night.
- Status
- Internal
- Role
- Solo developer and system owner
- Client
- Nova International Medical Complex, Jeddah
- Timeline
- June 2026 – July 2026
- Stack
- Typebot, WhatsApp Business API, Webhooks
I built an assistant in Typebot that answers the questions patients ask most: opening hours, services, directions and how to book. It replies instantly and hands the conversation to a human agent as soon as the question goes beyond what it covers. It sits on the same WhatsApp channel as the Chatwoot inbox, so a handover keeps the full history.
Highlights
- The bot covers hours, services, directions and booking guidance, which is most of what the front desk was retyping every day.
- Anything outside its script is escalated to a human agent instead of being answered with a guess.
- It runs on the complex's verified WhatsApp number, so patients get the same replies after working hours.
This is an internal system with no public URL, so the screens here use seeded data. I can walk through the live system on request.